EXPERIENCE

How an individual experiences dealing with and buying from your business is instrumental in acquiring and retaining them as a paying customer.

But ensuring your customer is delighted each time they come into contact with your brand requires a true coordination of all your business’ systems, processes and people.

DIGITAL STRATEGY, DONE BETTER.

RANDEM is equipped to engage your business at all levels, understand the strategic challenges you face and – drawing on our years of experience advising complex multi-channel, multi-national businesses – help you define an ambitious but credible strategic digital direction that answers your questions of today while pre-empting those of tomorrow.

What's more, we back your newly minted Digital Strategy up with concrete, achievable actions and milestones that are relevant to your business, industry and capabilities; all to ensure the strategic vision turns into a reality.

YOUR CUSTOMER NEEDS AND WANTS ARE PARAMOUNT TO ATTRACTION AND LOYALTY:

  • Customer experience analysis and modelling
  • Organisation review and design
  • Operating model design: Marketing, Service, Fulfilment, After Sales
  • Service capability/Capacity analysis
  • Segmented customer and channel service design
  • Transformation rollout: People, Process & Technology
 

Explore our other services:

Cutting Costs With

Mega Office
Supplies

  • ECOMMERCE
  • EMAIL MARKETING
  • SEO
  • SEM

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