DIGITAL STRATEGY, DONE BETTER.
RANDEM is equipped to engage your business at all levels, understand the strategic challenges you face and – drawing on our years of experience advising complex multi-channel, multi-national businesses – help you define an ambitious but credible strategic digital direction that answers your questions of today while pre-empting those of tomorrow.
What's more, we back your newly minted Digital Strategy up with concrete, achievable actions
YOUR CUSTOMER NEEDS AND WANTS ARE PARAMOUNT TO ATTRACTION AND LOYALTY:
- Customer experience analysis and modelling
- Organisation review and design
- Operating model design: Marketing, Service, Fulfilment, After Sales
- Service capability/Capacity analysis
- Segmented customer and channel service design
- Transformation rollout: People, Process & Technology