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Chat is now more important than ever

Studies show almost 80% of consumers prefer live chat over other service choices for the immediacy it offers

the new consumer preference - CHAT

Statically a staggering 77% of customers won’t make a purchase on a website that does not have a live chat facility

Chat is Dynamic & VERSATILE

Chat can be enabled across all your digital channels – from website, email to social media

Chat is now more important than ever

Businesses that are adopting Chat are realising a 40% increase in conversion rate and a 10% increase in average order value

the new consumer preference - CHAT

In our experience, between 6pm and midnight sees a peak in Chat generated reach, with a minimum 20% of these leading to a confirmed sale

Chat is Dynamic & VERSATILE

These days customers expect to have the same seamless experience regardless of the channel they contact you on – and the demand for chat functionality doubles when consumers access channels from their mobile device.

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PACKAGES

  • LIVE CHAT
    LITE

    • Up to 120 chats per month
    • 9 am – 11 pm coverage
    • Monday - Friday
    • 12 months agreement
    • Fixed fee paid monthly in advance
    • £300/per month
      $534 AUD/per month
      $384 USD/per month
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  • LIVE CHAT
    SMALL

    • Up to 250 chats per month
    • 9 am – 11 pm coverage
    • Monday - Friday
    • 12 months agreement
    • Fixed fee paid monthly in advance
    • £730/per month
      $1200 AUD/per month
      $900 USD/per month
    GET A QUOTE

  • LIVE CHAT
    MEDIUM

    • Up to 500 chats per month
    • 9 am – 11 pm coverage
    • Monday - Sunday
    • 12 months agreement
    • Fixed fee paid monthly in advance
    • £1300/per month
      $1850 AUD/per month
      $1700 USD/per month
    GET A QUOTE

  • LIVE CHAT
    ENTERPRISE

    • Up to 1000+ chats per month
    • 24hour coverage
    • Monday - Sunday
    • 12 months agreement
    • Fixed fee paid monthly in advance
    • PRICE ON APPLICATION
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CALCULATE

Take a look at your potential value you could realise with our specially designed calculator

Research shows that:

  • 42% of customers preferred live chat as their communication channel - JD Power -
  • 72% of visitors who interacted through a “Live Chat” would not have made a purchase if chat had not been available - Randem Group -
  • 52% of customers said having the ability to talk to a live chat advisor was one of the most important features a company could offer - Randem Group -
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