RANDEM is equipped to engage your business at all levels, understand the strategic challenges you face and – drawing on our years of experience advising complex multi-channel, multi-national businesses – help you define an ambitious but credible strategic digital direction that answers your questions of today while pre-empting those of tomorrow.
What's more, we back your newly minted Digital Strategy up with concrete, achievable actions and milestones that are relevant to your business, industry and capabilities; all to ensure the strategic vision turns into a reality.
RANDEM Commerce offers you a unique service covering the digital management of your customers across all channels be it social media, SEO, SEM, inbound and outbound marketing and also servicing them across these channels. RANDEM Commerce allows you to have all your channels ready so that the customer of today can choose their preferred one(s) to connect with you.
Below is a snippet to our RANDEM Commerce blue print and how we will work and manage with and on your behalf the following:
Managing your online engagement across all channels including online customer chat, ticketing support and social support
SEO Planning and execution; working on the best effective short-term results and long-term action plan and an outcome to align or support your yearly forecasts.
Implementing a strategy and buying plan ensuring that money spent aligns without 3 matrices:
Creating a customer journey workflow that is scalable over time
Email workflows based on Brand and Marketing communications strategy, including:
Creating fluid personas that are measured across different touchpoints and conversion including:
It’s not all about the digital world. Most of our customers have physical stores, read case studies here and we work with them to align their Customer experience across both channels.
This is done by using our Randem Commerce Retail strategy and helps our customers achieve high returns on their customer acquisition and retention.