RANDEM COMMERCE

The RANDEM model offers you a complete business solution building intricate customer relationships through leading marketing, sales and digital intelligence, supported with an efficient and profitable operational foundation.

ECOMMERCE AS A SERVICE

DIGITAL STRATEGY, DONE BETTER.

RANDEM is equipped to engage your business at all levels, understand the strategic challenges you face and – drawing on our years of experience advising complex multi-channel, multi-national businesses – help you define an ambitious but credible strategic digital direction that answers your questions of today while pre-empting those of tomorrow.

What's more, we back your newly minted Digital Strategy up with concrete, achievable actions and milestones that are relevant to your business, industry and capabilities; all to ensure the strategic vision turns into a reality.

ARE YOU A RETAILER THAT HAS QUESTIONS ABOUT:

  • Instore inventory vs online
  • Click and Collect
  • Customer Loyalty programs
  • Customer 360 view

CONTACT US NOW AND WE ARE HAPPY TO HELP!

CONTACT US
 
 

STRATEGY

Your ideal Digital Strategy lies somewhere at the intersection of your ideas, your business’ ability to execute, your competitors and the marketplace

When there are so many variables at play, it pays to have an external point of view; a partner who can see your business and market in a new light and unlock the potential for significant, sustainable growth.

THE STRATEGY PHASE IS CENTRED ON CREATING A SUSTAINABLE OPERATIONAL MODEL:

  • Commercial Go-to-Market Strategy Development; incl. International Expansion
  • Customer Acquisition and Retention; incl. Loyalty 2.0
  • Sales/Financial Blueprint Analysis and Design
  • Digital Transformation Roadmap Development and Management
  • Target Market Analysis and Business Readiness Reviews
  • Product and Merchandising Strategy Review and Development
 

EXPERIENCE

How an individual experiences dealing with and buying from your business is instrumental in acquiring and retaining them as a paying customer.

But ensuring your customer is delighted each time they come into contact with your brand requires a true coordination of all your business’ systems, processes and people.

YOUR CUSTOMER NEEDS AND WANTS ARE PARAMOUNT TO ATTRACTION AND LOYALTY:

  • Customer experience analysis and modelling
  • Organisation review and design
  • Operating model design: Marketing, Service, Fulfilment, After Sales
  • Service capability/Capacity analysis
  • Segmented customer and channel service design
  • Transformation rollout: People, Process & Technology
 
 

PLATFORM

The foundation on which a modern digital commerce business is built, technology has long been an unavoidable complexity of doing business online.

But as the vendors and their platforms grow in sophistication and number it is increasingly difficult to identify and cost-effectively integrate the tools that best meet the needs of your business and customers.

 

WE PARTNER WITH DISRUPTIVE AND LEADING PROVIDERS TO EMBED COST-EFFECTIVE AND HIGH-PERFORMING SOLUTIONS:

  • Business and solution architecture
  • User experience/User interface design and specification
  • Ecommerce/Marketing/CRM platform configuration & deployment
  • Custom application design, development and integration
  • Business-ready integration into existing IT infrastructure
  • 24/365 technical support
 

OPERATIONS

As all online business owners know, failing to deliver on the experience you've promised your customers can quickly turn fatal for a growing brand.

But the challenge is how to design the processes and build the team to ensure your customers needs are met, at a cost that’s affordable for your business and in a way that can scale as quickly as your sales and your ambitions.

WE ENTRENCH A ROBUST OPERATING FOUNDATION CEATED ON EFFICIENCY AND PROFITABILITY:

  • Sales operations forecasting & planning
  • Real-Time merchandising and insight analysis
  • Customer behaviour analysis and actionable insights
  • Digital marketing: Design, Execution, Reporting
  • 24/7 customer chat sales & service support

RANDEM Commerce offers you a unique service covering the digital management of your customers across all channels be it social media, SEO, SEM, inbound and outbound marketing and also servicing them across these channels. RANDEM Commerce allows you to have all your channels ready so that the customer of today can choose their preferred one(s) to connect with you.

Below is a snippet to our RANDEM Commerce blue print and how we will work and manage with and on your behalf the following:

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