Miles & Maalouly PTY LTD ACN 107 049 203 (Trading as RANDEM) understands the importance of protecting the privacy of an individual's personal information. This statement sets out how RANDEM aims to protect the privacy of your personal information, your rights in relation to your personal information managed by RANDEM and the way RANDEM collects, uses and discloses your personal information.
Personal information is information that identifies an individual. During the provision of our services,RANDEM may collect your personal information.
Generally, we collect the following kinds of personal information:
In some circumstances RANDEM may also hold other personal information provided by you, however,RANDEM does not collect any credit related information.
RANDEM may collect personal information directly from you,when you purchase our services through our website.
RANDEM may also collect personal information indirectly through clients.RANDEM requires all clients to be bound by RANDEM's Terms and Conditions. These Terms and Conditions require each client to comply with their obligations under all applicable privacy law (including, but not limited to the Privacy Act) in relation to the collection and transmission of a consumer's personal information.
There may be other occasions when RANDEM collects your personal information from other sources such as from an information services provider or a publicly maintained record.
RANDEM collects your personal information for the purpose of providing, managing and administering the services it provides. We may also use your personal information to:
RANDEM discloses your personal information for the purpose that RANDEM collects it for. That is, generally,RANDEM will only disclose your personal information for a purpose related to the provision of conducting delivery, logistics and transportation services. Accordingly, we will disclose your personal information to:
RANDEM may also disclose your personal information with your consent or if disclosure is required by law.
RANDEM may store the personal information on computer servers, outside the country in which the personal information was collected. Pursuant to any applicable privacy / data protection laws (including, without limitation, the European General Data Protection Regulation), your personal information may be disclosed, processed and transferred by RANDEM on a worldwide basis for the purposes of providing our services. Personal information may be disclosed or transferred to agents or third parties authorised to act on our behalf for the purposes of providing the services.
Some countries may not provide the same level of protection for your personal information as the country in which your personal information was collected. Please note, however, that RANDEM maintains appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and where required.
RANDEM takes all reasonable steps to ensure that the personal information it holds is protected against misuse, loss, unauthorised access, modification or disclosure. RANDEM uses technical and organisational security measures to protect your personal information from being lost or misused. For instance, your data is saved in a secure operating environment, which is only accessible, by authorised staff. In most cases, personal information sent over the website is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer any of the servers that RANDEM utilise.
RANDEM may also hold personal information in hard copy secure files specific to you in secure premises, accessible only by authorised staff.
Personal information is de-identified when no longer needed to provide our services or when we are no longer required by law to retain it (whichever is the later). RANDEM reserves the right to transfer or sell de-identified personal information and data to third parties. You consent to RANDEM transferring or selling de-identified personal information and data to third parties.
Any credit related information provided by you is not stored. RANDEM does not have access to any credit related information provided by you.
Under the Privacy Act, you have a right to access your personal information that is collected and held by RANDEM. If at any time you would like to access the personal information that RANDEM holds about you, or you would like more information on RANDEM's approach to privacy, please contact RANDEM.
To obtain access to your personal information:
If you make a request to access or correct your personal information, we will endeavour to respond to you within 30 days from your request. If we refuse your request, we will provide you with written reasons for the refusal and details of complaint mechanisms. We will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs as well as ours.
If you are dissatisfied with our refusal to grant access to your personal information, you may make a complaint to the Office of the Australian Information Commissioner.
For further information or enquiries regarding your personal information, please contact RANDEM's Privacy Compliance Officer at info@RANDEM.com.
Please direct all privacy complaints to RANDEM's Data Privacy Officer. At all times, privacy complaints:
RANDEM's Data Privacy Officer will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation. In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Federal Office of the Australian Information Commissioner.